In a recurring-revenue model, lifetime value depends on the customer experience that drives retention and expansion. Yet survey evidence shows stakeholders connect RevOps strongly to revenue, profitability, and productivity outcomes but only weakly to customer experience outcomes. The blindspot may be partly a measurement artefact—customer experience outcomes are lagged and multi-causal—but it is also a strategic risk. If RevOps cannot demonstrate impact on customer experience, it is reduced to an internally-focused efficiency function rather than the strategic capability practitioners claim it to be. Addressing the blindspot is one of the most important applied questions in contemporary RevOps practice.